Membership
Your NASS Membership is valid for one year from the date payment is received. If an error occurs with your payment transaction please inform us at membership@nass.co.uk within seven days so that appropriate action can be taken.
Online Donations
NASS operates a refund policy. If you accidentally donated or donated the wrong amount, please inform us at fundraising@nass.co.uk within seven days so that a refund can be made to your card’s account.
You will need to provide in full the details of your transaction and show a copy of the “digital receipt” that was emailed to you at the time of donating.
Direct Debit Guarantee
Please download our Direct Debit Guarantee.
Raffles
NASS holds two raffle draws each year. Raffle tickets are not to be sold to, sold by, or bought on behalf of anyone under 18 years of age. The NASS raffle is open to residents of mainland Great Britain only (this excludes Northern Ireland, Isle of Man and Channel Islands). An automatic draw will determine the winners, who will be notified by email after the prize draw closes. Full details of each specific raffle, including prizes, draw dates and complete terms and conditions can be found here.
NASS operates raffles under small society lottery registration number 2022/00055/GRSSL.
Event Tickets
Should you wish to cancel a place at any NASS event; provided you tell us in writing at least 4 weeks before the event a full refund will be issued. For any sponsored challenges on behalf of NASS separate conditions apply and will be given with the information pack issued.
This policy does not affect your statutory rights.
Delivery Rates
Delivery for most online purchases will be calculated accordingly and included unless advertised otherwise.