Membership to NASS is valid for one year from the date payment is received. If an error occurs with your payment transaction please inform us at firstname.lastname@example.org within seven days so that appropriate action can be taken.
NASS operates a refund policy. If by chance you should donate in error, please inform us at email@example.com within seven days so that a refund can be made to your card’s account.
You will need to provide in full the details of your transaction and show a copy of the “digital receipt” that was emailed to you at the time of donating.
Direct Debit Guarantee
Please download our Direct Debit Guarantee.
In the unlikely event that an item you have purchased is faulty NASS will happily issue a replacement or refund provided the item is returned within 28 days.
Should you wish to cancel any order for an item you have placed with us please email firstname.lastname@example.org and, provided it has not been dispatched, a refund will be issued.
Should you wish to cancel a place at any NASS event; provided you tell us in writing at least 4 weeks before the event a full refund will be issued. For any sponsored challenges on behalf of NASS separate conditions apply and will be given with the information pack issued.
This policy does not affect your statutory rights.
Delivery for most online purchases will be calculated accordingly and included unless advertised otherwise.